Dear Tom Oakley
Thank you for contacting Tesco Mobile Customer Service.
I am sorry to hear that your handset is faulty.
Please contact the Tesco Mobile repair centre on 0845 300 6660. They will be able to assist you further with this and any fault which is covered under manufacturer's warranty will be completed free of charge for handsets less than 12 months old. Please also note you may be asked to provide your original receipt as proof of purchase.
I am sorry for any inconvenience this may have caused you.
If you have any further queries, you may find the answer in the 'How do I?' section on our website or you can ask our virtual assistant Rachel. Alternatively click here to contact us.
Tesco Mobile Customer Service
TESCO ARE YOU LISTENING I DON'T HAVE A PHONE, HOW AM I SUPPOSED TO CALL YOU.
SO I EMAILED. THEN I EMAILED AGAIN. NOW IT IS THE NEXT DAY AND NO RESPONSE
SO I SENT THIS
I HAVEN'T GOT A PHONE
I HAVEN'T GOT A LANDLINE
SEND ME THE ENVELOPE
OTHERWISE WHAT AM I SUPPOSED TO DO, CALL YOUR 0845 NUMBER FROM A PAYPHONE, I HAVE NO IDEA HOW MUCH THAT WILL COST BUT BASED ON THE AMOUNT OF TIME I USUALLY SPEND ON HOLD WHEN I CALL YOU, I IMAGINE IT WILL BE A LOT.
I HAVE GIVEN CLEAR INSTRUCTIONS AS TO WHAT I WANT YOU TO DO, NAMELY TO POST ME AN ENVELOPE CONTAINING ANOTHER ENVELOPE FOR ME TO POST MY PHONE BACK TO YOU, SO YOU CAN FIX IT.
NOW, BEARING IN MIND I DO NOT HAVE A PHONE, CAN SOMEONE PLEASE FORWARD THIS ONTO THE RELEVANT DEPARTMENT SO I CAN HAVE SOME HELP WITH THIS VIA EMAIL. OTHERWISE I WILL BE WALKING INTO MY NEAREST TESCO STORE AND DEMANDING TO SPEAK TO THE MANAGER AND DEMANDING TO BE ALLOWED TO USE THEIR PHONE.
PLEASE REPLY TO THIS EMAIL
I DIDN'T GET A REPLY TO THE EMAILS I SENT YESTERDAY, ,I'VE HAD MY PHONE FOR JUST UNDER A YEAR AND IT SEEMS LIKE YOU GUYS ARE TRYING TO MAKE THIS REPAIR TAKE SO LONG THAT I'M NOT STILL UNDER WARRANTY
SERIOUSLY SORT IT OUT PLEASE. I'M REALLY NOT IMPRESSED RIGHT NOW
ALSO THAT CLICK HERE TO CONTACT US BIT DIDN'T ACTUALLY HAVE A LINK SO I WAS JUST CLICKING A BIT OF TEXT
Welcome to Tesco Mobile live chat. Someone will start chatting with you soon.
You're through to Pete.
Tom Oakley: HI
Pete: Hi I'm Pete. How can I help?
Tom Oakley: so my phone's died
Pete: Hello Tom.
Tom Oakley: i need someone to send me an envelope to get it fixed
Pete: I'm sorry to hear this.
Tom Oakley: i have emailed
Tom Oakley: and been told to call
Tom Oakley: i don't have a phone so can't call
Tom Oakley: i have an incident number
Tom Oakley: 264651
Pete: I'm afraid, the handset support team can only help you with the envelope for the handset repair.
Tom Oakley: well do they have an email?
Tom Oakley: this is ridiculous
Pete: I can help you with there contact details and you can call them from any landline number.
Pete: I'd have for sure sorted this for you if things would have been in my hands.
Tom Oakley: So the only way to contact them is by phone
Tom Oakley: in the year 2012
Tom Oakley: there is a department of a huge mobile network that is not contactable by email
Tom Oakley: it's like someone in senior management has made the choice to make it difficult to get your phone fixed on purpose
Pete: I can understand this and we are working for on the email contact support for handset issue.
Tom Oakley: I wonder why that might be
Tom Oakley: so I need to call the Tesco Mobile repair centre on 0845 300 6660 right?
Pete: That's right, Lines are open Monday to Friday: 8am - 9pm, Saturday: 8am - 8pm and Sunday: 10am - 6pm. It's free from most landlines.
Tom Oakley: ok as well as this, who can I contact in the 'tesco i want to make a serious complaint about how stupidly you run this company' department
Tom Oakley: it is utterly ridiculous i can't just email
Pete: I'm sorry to hear this. However, I've already taken this as a feedback for Tesco mobile and have forwarded the details to the relevant team.
Pete: I'll also help you with the link for the email.
Pete: One minute please.
Tom Oakley: mmk
Pete: Is the link working for you?
Tom Oakley: yeah that link works, but basically i just need to phone? I don't know if I'm going to have access to a landline phone until at least tomorrow
Pete: I can understand how it's to be without the phone these days.
Pete: However, we don't have the access to send you the envelope for the repair.
Pete: We really apologize for the inconvenience.
Tom Oakley: Who is 'we'?
Tom Oakley: can you not speak to your boss
Tom Oakley: he can speak to his boss
Tom Oakley: who can talk to someone from this departmentr
Tom Oakley: to tell me that there are no channels between different departments in the same company ... i don't understand why this is
Tom Oakley: it makes no sense
Tom Oakley: at all
Pete: Do you've a number where we can call you back for this?
Pete: I haven't heard from you for a while. Are you still there?
Pete: As you haven't said anything for a while, I'm going to close the chat. I'm sorry we couldn't finish it.
Tesco Mobile has ended this chat session.